IN-HOME COMPUTER & MOBILE DEVICE HELP FOR SENIORS & OLDER ADULTS

Our company prides itself on providing specialized in-home technology assistance for older adults, recognizing the unique challenges and barriers they may face in navigating the ever-evolving world of computers, cell phones, tablets, Internet, WiFi, printers and more.

911 Senior Tech Support, a division of 911 Tech Repair Company,  provides In-home and Remote computer and mobile device tech support for seniors/older adults is provided by professional computer technicians who have expertise in technology and a patient approach to teaching new skills.

Whether it’s setting up a new computer, troubleshooting a mobile device issue, or teaching someone how to use a new app or program, we are here to help every step of the way. Our goal is to empower older adults and senior citizens to stay connected with their loved ones, access important information online, and enjoy all the benefits that technology has to offer.

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In-Home Computer & Mobile Device Tech Support

We come to you in the comfort of your home.

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Remote Computer & Mobile Device Tech Support

We remotely connect to your computer or device.

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Walk-In Repairs

Bring your device to us. Most cost effective.

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In The News

911 Tech Repair featured on CBS News

Our team of experienced technicians are dedicated to ensuring that older adults and senior citizens have access to the latest technology in their homes, without the stress or confusion that often comes with it. We understand the unique needs and challenges that come with aging, and we are committed to providing personalized solutions that make technology more accessible and enjoyable for our customers.

In addition to our technical support services, we also offer ongoing maintenance services to ensure that our customers’ devices are always running smoothly. We take pride in our reputation for providing reliable and efficient service, and we are grateful for the trust that our customers place in us.

Excellent
4.8
Based on 800 reviews
Bianca C.
iPhone repair done! Done in a good not too fast and not too slow. Great customer service. Will be coming back for any further repairs!
Drake H.
Shattered an IPad screen. 911 tech repair had the screen replaced in less than an hour. Very nice and informative.
Susan R.
Great fellow! Honest, professional and in touch. My computer was making horrible sounds and he got to the bottom of it immediately and had it back to me ASAP.
Nervy T.
I had some software issues. The gentleman not only stayed on the line with me but he also called me back and worked with me until we found the solution. I really appreciate it!!!
Roger R.
The guys there is awesome! He explained everything to me. He got my PC back to me in 2 days! It was overheating a lot and he found that the pump in the cooler went out and gave me suggestions and best deals at local stores for the new part replacement. He went out of his way to check those things for me. He even redid all my cable management and cleaned it so there is ZERO dust. Replaced a fan and screws with what he already had even when he didn't have to because when I built it forgot a lot of things. And to top it off, the price was extremely affordable. This is my new go to computer repair place, wow, just WOW!
Madison B.
This place was very professional and he fixed my phone in under two hours! My phone was broken and I payed about $110 which is not even half what I would’ve payed for a new one. Would definitely recommend even if you feel like your device can’t be fixed
Jon M.
GUY I DEALT WITH WAS EXTREMELY FRIENDLY AND HELPFUL, I'VE BEEN THERE TWICE BEFORE, WAS REALLY HAPPY WITH SERVICE, FIXED MY PHONE, PRICE DO SO, VERY REASONABLE, WHY WHEN HAVING ADDITIONAL TROUBLE, I WENT BACK TO THEM, THIS TIME IT WAS FIXED BEAUTIFULLY, WORKING, EXCELLENTLY, WOULD RECOMMEND THIS PLACE TO ANYONE HAVING PHONE PROBLEMS!!!
Nathan K.
Had to take my friend to get his google pixel 8 screen fixed. Took just about 30 minutes to be fixed. He can’t use it for 24 hours after but that isn’t affect anything
Jonathan Y.
This place never fails helping me out whether it’s my laptop or phone. A bit of a bad smell from the smoke shop next to but that’s not their fault
Kristine B.
FRANK! Thank you for taking a look at my MacBook and fixing it as fast as you did. You saved me from having to buy a new one. EVERYONE: Geek Squad quoted me $800-1200 to fix this, and Frank found it only needed a bracket. It cost less than $200. I will not waste my time at other tech businesses. He's my tech guy now!
niki L.
The man that works there is very friendly and got my screen fixed in a bit less than 2 hours! The price was also pretty reasonable. Great overall! Definitely come here to get your screens fixed 😊
Tracy M.
WEDGE is the best! I took my water damaged phone to him and now it works just like new. He also fixed my teenage daughters laptop a couple years ago when she broke the screen. Reasonable prices. Thank you!!! 🙂
Ihor H.
I brought my Nintendo switch with liquid damage and broken screen to 911 tech repair, the nintendo was fixed perfectly and it works very good and it’s a reasonable price. Job well done
Jonathan S.
Brought my friend over when he called me to tell me if it was worth it getting his phone fixed at told Apple and how much they wanted to fix his screen/replace the battery on his iPhone 11. The amount was enough to buy a new one, ridiculous!I always bring my devices whenever I have an accident or life just happens - Called 911 Tech Repair and as always, was greeted with politeness. Was giving a quote, called my buddy and he jumped on it right away.This is the place to come for all your tech gear! Love this place 🖤🖤
Nina R.
I had a crack on my touch screen computer and it was repaired completely 🙂 I’m so glad I can use it again
Kevin H.
911 tech repair did a amazing job repairing my iPhone I can wait to bring my computer in and get that fixed, awesome phone repair and tablet repair
adventuryes
Great iphone and computer repair. Wedge replaced batteries on my Iphones at great prices. He also did diagnostics and only charged me for what was needed. On another repair he didn’t even charge me after the original diagnosis required fixing a bigger issue so I just bought a replacement! I don’t know many places that would do that.
KoopedUp M.
Excellent service yet again! Wedge handled my MacBook repair with professionalism and appropriate speed. Drove down from Milwaukee to be able to bring my laptop. Highly recommended!
Danny M.
This guy's awesome! We have been going here for years for personal and business use. We had a large scale private medical office and this was our exclusive repair shop for every which way you could think about breaking a computer. I've also brought my Samsung Galaxy S10 Plus in for several repairs. As far as phones are concerned it's basically a dinosaur. But it runs like it's brand new. I have had the battery replaced on it twice, cracked screens, recently chipped my camera while on vacation doing some amazing outdoor adventure hiking, and when I discovered that the camera lens was chipped I had the entire thing from diagnosis to correction done in under an hour. Everything here is taken care of very quickly in a professional manner, and dealing with technology, you can understand that sometimes it gets very costly. I'm always ready for the sticker shock of how much something is going to cost to replace, and it always comes in way less than I expected here. What more could you ask for? Fast and responsive customer service quick technical turnaround, as well as some guidance as to the best way to proceed with any given problem. not just the technical skills also the consultation is worth what you pay for the repair.
Jamie H.
Excellent work. My grandkids cracked the screen on my 5 yr old iPad and he was able to replace it in 1 hour for about $100. So happy with the service. Will definitely recommend them and use them again if I ever need to.
Laura S.
Very good service, fair pricing. Certainly knowledgeable.I will be using for all my electronics needs.
Brianna R.
2nd time coming here for a cracked phone screen and finished same day, so friendly, does not over charge.
George D.
Brought my son’s Xbox in because he damaged the port and it was turned around less than 24 hours. Can’t thank them enough.
David N.
Frank is a local Genius I have brought in cell phones 5 or 6 Ipads all broken and I always get them back like nothing ever happened to them. The turn around time is always super quick and he always explains what broke and how he fixed it. A+++++ ALL THE WAY. Thanks again for everything you do. Dave
Hussan J.
Awesome service! Frank is very friendly and professional. Very fast and affordable service. Thank you so much!
Jeff
PlayStation 5 froze on a Sunday and wouldn’t come back on. From what I read online it didn’t look good and thought I might need a new system. Brought it in on a Monday at noon and had it back completely fixed by Tuesday early afternoon. Incredible job and highly recommend!
Sarah W.
My boyfriend broke his phone screen on Saturday morning when we were out of town. In a panic, we couldn’t fix it until today. When I Googled “phone repair” this was the first business that popped up. Frank was very friendly, and efficient. He had the screen fixed within the hour. Great customer service! I would come back every time we have a problem with our technology!
Amy Y.
Frank made my tablet look brand new!!!I use it all the time for playing gigs and it's so good to have it back and in pristine condition!!!Thank you 911 Tech Repair!!!
Scott M.
My two year old wanted to see if Mommy's iPad could fly yesterday. I turns out it can't however the screen spider cracked. Mommy was devistated so I called 911 Tech Repair and all is back to normal in a couple hours. Happy wife; happy life -- Thanks Adam and Chuck; you guys rock!
Andrea K.
I came in and thought I broke my camera lens on my I phone 14 pro max, brought it in and he told me it looked like my camera protector. He took it off and told me it was my camera protector cleaned it up and sent me on my way. Took 1 minute. What a super nice thoughtful guy!!!!!
Shana D.
I brought in my iPhone for a cracked screen a couple years ago and he fixed it in under an hour and was so reasonable.Again, I thought I cracked my screen and brought it in for repair and he examined it right away and pointed out it was just the screen protector that was cracked and recommended I keep it on until I order a replacement protector. Such an honest man.
Sean D.
911 Tech repair did an OUTSTANDING job for me repairing my dead iPhone. I thought I had killed my phone and the folks at 911 Tech replaced the screen and got it good as new! Quick and affordable! I highly recommend them!
Lock N.
I had them clean and repair my Apple cell phone. It’s an older phone and needed a good cleaning and new screen protector. In just 30 minutes, I was ready to go! I sense the owner does his own work. He’s very knowledgeable and a great guy. I’m very pleased and will use 911 Tech repair again!
Madeline T.
Desktop computer repairs done right and well! My computer has gone through the wringer of repairs and is like brand new! Great customer service and tech updates.
Colton
I went in to get my top speaker replaced, which had zero audio coming out of it for the iPhone 12 I got it back in about an hour and a half and it works perfectly and sounds a lot better with audio coming through. The prices are also way more affordable, and the staff is really kind, better than Apple for sure.
Javeria426 B.
Brought my laptop here a couple times and have had my family’s cracked phones fixed here more than I can count. Trustworthy and very reasonably priced laptop computer repair!
john R.
I got desktop computer repaired here and they are great and super fast. I brought it in Saturday and Monday morning it was fixed. Highly recommend
Ron S
My computer crashed and Wedge brought it back to life. I have a new business partner and Pigchaser BBQ Sauce will be bringing all our computer repair/maintenance work to 911 Tech Repair. Thanks guys!
Rebecca W.
Quick service, up front pricing and great communication. All things you can expect to receive. Thank you!! MacBook air-Ancient model
Gale T.
The attention to detail and the care shown at this establishment is outstanding. It may take a little time to get fixed but it will be worth the wait. Reasonable pricing and very friendly.
Aiden B.
Great and quick service. Had to repair my PS5 from overheating and charged me half of what Best Buy and Sony charge for repairs.
Sebastian M.
Called and was serviced right away. Very quick and a great help. Always a pleasure to stop by when I need a desktop computer repaired.
Jake & Jessica A.
This place has saved my life 3 times already just this summer! My phone cracked once and broke another time and we rushed here and they had it fixed within 30 minutes. Today I came 30 minutes before closing and he was SO nice and helpful and had it fixed before they closed! I highly HIGHLY recommend 911 Tech Repair!
Molly K.
i got a laptop repair from here, and wedge was incredibly helpful!! my battery was replaced quickly, the price i was charged was fair, and they even helped me out with some screen issues i was having. would highly recommend!
Patricia
911 Tech and Wedge have provided laptop services that go above and beyond. Timely, efficient and so reasonable!! Cannot recommend more highly !
Shynia B.
Love, love, love them! I’ve been going here for years. They always are able to help me! I think it was only 1 time I went and they were unable to fix something. They are amazing! Friendly, nice and have fixed everything quickly and very cost efficient. I will always go here with anything tech related! They even walk me through things I can do on my own! ❤️
Carl F.
Love them. Always helpful. They always fix anything I bring to them and in a timely matter! Even if it something I don’t need them to do and it’s something that I can do myself they walk me through it and tell me how to do so.
Cynthia C.
We found this place when we needed service to a computer. They were great. They fixed/upgraded the computer. We had questions afterwards and there was no problem with him taking time to help. I would definitely recommend this place.
Kenneth
Little store that doesn't look like much on the outside but inside you'll receive big time, top-notch, quality service. Used to use the Geek Squad. Not anymore.
Nicholas T.
Fixed my 9yr old's Switch on time and on budget. If you live in Crystal Lake or Grayslake area, definitely recommend.
Erik P.
Ive been to this repair shop a few times and every time Ive had an excellent experience. The owner is very friendly and great to work with. Prices are very fair and my repairs were completed in a timely fashion. A+++
Tyler E.
Wedge from 911 Tech Repair was extremely helpful and knowledgeable for diagnosis and resolving several laptop issues that I was having that definitely needed an expert to resolve. He educated me on safe practices moving forward that no one had ever taught me before and was helpful to answer other questions as well. It can be stressful finding a reliable computer business, but it brings me peace of mind finding this place. I will definitely be returning here for future computer repairs. Thank you sincerely!
monika S.
he was very fast and efficient and friendly so go to him if you want good quality 🤌🏻
Gregory M.
THE OWNER WEDGE SAVED THE DAY! I HAD NO IDEA HOW TO GET MY SAMSUNG GALAXY S23 phone screen to turn back on -- and he figured it out and knew just what to do! 🙂
Sara R.
I first visited 911 Tech Repair regarding the broken screen on my older model Samsung Galaxy 'backup phone.' 911 Tech Repair personnel gave a price and turnaround time far better than competitors. Work was completed earlier than promised. I appreciated that personnel answer the shop phone. I received excellent service. They have since assisted me with data transfers, computer repair, and given guidance on other tech questions related to my Samsung Galaxy tablet and phones.
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